Frequently Asked Questions

You’ve got questions. We’ve got answers.

How do I access my purchase?

Once you complete your purchase, you’ll get immediate access to your digital content. You’ll also receive a confirmation email with everything you need to get started—no waiting, no shipping.

Are these physical products or digital downloads?

Everything we offer at LaunchPoint360 is digital. That means instant access and no physical products in the mail.

Can I share or resell your content?

We know sharing is caring—but in this case, no. All LaunchPoint360 content is protected by intellectual property laws and is licensed for single-user use only. Please don’t share, resell, or distribute the materials.

Can I customize the materials for my business?

Yes! You’re welcome to use and adapt the materials for your own business needs. Just keep in mind that customized or modified versions can’t be shared or sold as your own content.

Do you offer custom content or consulting services?

Custom courses and tailored training are offered through our parent organization, SmallBiz Ally.

SmallBiz Ally specializes in designing custom learning experiences that educate, empower, and scale impact. Their team creates eLearning, instructor-led, and blended training programs focused on entrepreneurship, financial literacy, workforce development, and professional growth.

If you’re interested in custom courses or tailored instructional design, please contact us through our Contact Us page, and we’ll connect you with the right team.

Can I suggest a topic or request a new resource?

Absolutely—we love hearing what you’d like to see! While we can’t promise every request will turn into a product, your suggestions help guide what we create next. You can submit ideas through our Contact Us page.

Are refunds available?

Due to the digital nature of our products and immediate access upon purchase, all sales are final. If you experience a technical issue accessing your purchase, please contact us and we’ll help resolve it.

What’s included with a membership or subscription?

Memberships and subscriptions include access to specific resources, updates, and exclusive content, as outlined on the product page. As long as your subscription is active, your access stays open.

Do you offer refunds?

Because our products are digital and available immediately after purchase, all sales are final. If you ever have trouble accessing your content, just let us know, and we’ll help sort it out.

How do I get in touch if I need help?

We’ve got you covered. If you have questions about your purchase, access issues, or anything else, head to our Contact Us page. We typically respond within 1–2 business days.

Are your resources suitable for all stages of business?

Yes! Our resources are designed to support entrepreneurs at different stages of the journey—from developing an idea, to launching, to growing and refining an existing business. You can choose the guides and tools that make the most sense for where you are right now and come back for more as your business evolves.

Do you add new content regularly?

Yes! We’re always creating and adding new guides, tools, and resources to better support small business owners. Check back often to see what’s new, or subscribe to our email newsletter so you don’t miss the latest updates, releases, and offerings.

Does LaunchPoint360 provide legal, financial, or tax advice?

No. LaunchPoint360 provides educational content only. We do not offer legal, financial, tax, or professional advice, and nothing on this site should be interpreted as such.